Return Policy
We want you to be completely satisfied with your purchase from our online store. If for any reason you are not happy with your purchase, you can return the product for a full refund or exchange within 20 days of the purchase date.
To initiate a return, please contact our customer service team at claims@domain.com, who will guide you through the process. Please note that products returned without prior authorization will not be accepted.
CONDITIONS OF RETURN
Products must be returned in their original condition, unopened, unused, and with all original packaging and accessories.We do not accept returns on open, used, or partially consumed products, including skincare and cosmetics.We reserve the right to reject any returns that do not meet the above criteria.
REFUND PROCESS
Customers are responsible for the cost of return shipping unless the item received is incorrect, damaged, or defective.We recommend using a trackable shipping service and purchasing shipping insurance for your protection.
RETURN SHIPPING
Once we receive your returned product, we will inspect it to ensure that it meets our return policy criteria.If your product is eligible for a refund, we will issue a refund to the original payment method used for the purchase within 7 business days of receiving the returned item.If you choose to exchange your product, we will ship the exchanged product to you within 7 business days of receiving the returned item.
EXCLUSIONS
We do not accept returns on gift cards or samples.We do not offer refunds or exchanges on personalized products or products that have been customized.
LEGAL OBLIGATIONS
Our return policy complies with all applicable laws and regulations.